Service Recovery Caseworker - Hybrid in Housing

A not-for-profit housing organization in Ealing is seeking a proactive Service Recovery Caseworker to join its team. This role involves identifying and addressing service failure risks by managing customer cases with a focus on quality service and customer satisfaction. You will need a minimum of 2 years of customer service experience, excellent communication skills, and strong problem-solving abilities. This position offers hybrid working and various benefits including pension contributions and holiday allowances.