Service Planner

Service PlannerApplyremote type: On-sitelocations: Glasgow, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ495319 The Hall & Kay way it's a people thing. At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK's most respected companies in all areas of industry and construction. Summary of Role You will be responsible for managing the generation and issuance of Planned Preventative Maintenance (PPM) work orders, supporting delivery, and managing asset status and condition in our database. You will be working closely with our Engineering teams to improve report quality, asset data, and completion times. Location : This role can be offered on a remote basis but with a requirement to travel to our Glasgow office for meetings when required. What you will be doing Planning Service remedial works with direct labour or sub-contractor in line with customer SLA's. Ordering of parts, access equipment, plant & tools. Booking-In and issuing of RAMS and Permits, where required. Updating customers portals and planners, insuring completion within strict SLA's including jeopardy management. Raising & processing supplier & subcontractor purchase orders. Processing all reactive paperwork from holding pots and moving completed job folders to finance team. Liaising efficiently with Customers, Service Engineers and the wider H&K Team. Processing of completion paperwork and workflow to finance Producing Monthly performance reports and attending client calls/ supporting meetings. Processing all PPM paperwork from holding pots and moving to finance team if required and filling in site folders. Actioning all Customer queries and requests in a timely manner, escalating as required. What we will need from you Experience in a similar role ideally within the sprinkler industry but construction/engineering/FM industry experience will also be considered. Strong interpersonal skills and communication skills to liaise with customers and stakeholders (essential). Experience of raising and processing subcontractor purchase orders (essential). Able to effectively manage time, organise and prioritise to meet demands (essential). Strong IT skills with experience of using database/portal systems (essential) What you can expect in return Salary competitive and negotiable depending on experience 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:05) Location: On-site -Glasgow, GBRAt Hall & Kay, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.