Service Operations Coordinator

At Hitachi Energy's Grid & Power Quality Solutions and Service business in Europe (HBUEU), inclusion drives our culture of innovation and collaboration. Our market-leading technology and strong position within the energy transition enable us to support key growth sectors including e-mobility, data centres, renewable energy, and hydrogen.

We're looking for an experienced Service Operations Coordinator with a strong background in SLA management, service delivery coordination, and operational support to help ensure the successful execution of field service activities across our growing e-mobility portfolio.

This is an excellent opportunity for someone who thrives in a fast-paced operational environment, enjoys working with field engineering teams, and has a proven ability to manage service performance against contractual commitments and customer expectations.

How You'll Make an Impact

• Own and coordinate service delivery activities against defined Service Level Agreements (SLAs).

• Monitor, track, and drive performance against response and resolution targets.

• Act as the key point of contact for service delivery and operational queries.

• Coordinate field engineers, work schedules, and resource allocation to ensure successful service execution.

• Escalate service risks and proactively manage activities to minimise SLA breaches.

• Support e-mobility field operations, maintenance activities, and repair programmes.

• Manage service documentation, records, and compliance requirements.

• Create, review, and maintain RAMS/RAMPS documentation to support safe project delivery.

• Raise purchase orders and coordinate the procurement of materials and equipment.

• Liaise with suppliers, customers, and internal stakeholders to ensure efficient operational delivery.

• Produce service performance reports and maintain accurate operational records.

• Support continuous improvement initiatives across service and operational processes.

• Provide administrative and operational support to managers and wider business teams as required.

Your BackgroundEssential

• Proven experience managing and coordinating activities within a Service Level Agreement (SLA) environment.

• Experience supporting field-based service, maintenance, engineering, utilities, telecommunications, or infrastructure operations.

• Strong understanding of service performance metrics, response times, escalation processes, and customer commitments.

• Experience scheduling resources, coordinating engineers, and tracking operational activities.

• Excellent organisational skills with the ability to manage multiple priorities simultaneously.

• Strong communication skills with the confidence to engage with stakeholders at all levels.

• Experience producing operational reports and maintaining accurate records.

• Proficient in Microsoft Office and service management systems.

Highly Desirable

• Experience within e-mobility, EV charging infrastructure, utilities, energy, or engineering environments.

• Experience creating or managing RAMS/RAMPS documentation.

• Procurement and materials ordering experience.

• Knowledge of field service management processes and service delivery best practice.

What We Offer

• Competitive salary and benefits package.

• 24 days annual leave plus bank holidays.

• Generous bonus scheme.

• Excellent pension and benefits programmes.

• Ongoing training and career development opportunities.

• A strong health, safety, and wellbeing culture.

• The opportunity to support critical infrastructure and contribute to the energy transition.

• An inclusive and collaborative environment where every employee can thrive.

Why Join Hitachi Energy?

This is your opportunity to join a global leader at the forefront of the energy transition. You'll play a critical role in supporting operational excellence across innovative technologies that are shaping the future of e-mobility, sustainable energy, and critical infrastructure.

If you have a strong background in SLA management, service coordination, and operational delivery, we'd love to hear from you.

Job function Administration, Facilities & Secretarial

Contract Regular

Publication date 2026-07-24

Reference number R

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world's energy system to ensure abundant, secure, affordable, and sustainable power for today's generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. We welcome you to apply today.