Service Now Automation Analyst

ServiceNow Automation Analyst (SC Cleared)

Our client, a leading global supplier for IT services, requires ServiceNow Automation Analyst with Active SC Cleareance to be based at their client's office in London/Gloucester/Warrington, UK.

This is a hybrid role - you can work remotely in the UK and attend the London/Gloucester/Warrington office 2-3 days per week .

This is a 6+ month temporary contract to start ASAP

Day rate: Competitive Market rate

Our client is seeking a skilled ServiceNow Automation Analyst with expertise in ServiceNow Admin, ServiceNow Development, Python, and JavaScript. The ideal candidate will be responsible for analysing, designing, developing, and implementing automation solutions within the ServiceNow platform to enhance IT service delivery, operational efficiency, and user experience. This role involves leveraging ServiceNow capabilities such as workflows, integrations, and orchestration tools to automate business processes and reduce manual effort. The Analyst will collaborate with IT and business stakeholders to identify automation opportunities, translate requirements into technical solutions, and ensure the successful deployment and ongoing maintenance of automated workflows. UK Security Clearance (SC) is mandatory for this position.

Key Responsibilities

• Collaborate with business and IT stakeholders to gather and analyse automation requirements
• Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions
• Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules
• Create custom applications and extend ServiceNow platform capabilities as needed
• Integrate ServiceNow with third-party systems (eg, via REST/SOAP APIs, IntegrationHub)
• Maintain technical documentation including process flows, solution designs, and test cases
• Perform testing, validation, and deployment of automation solutions
• Monitor performance and efficiency of automated workflows; identify and implement improvements
• Ensure compliance with change management and governance processes
• Provide training and support to end-users and internal teams on ServiceNow automation features

Key Requirements

• ServiceNow Development:
• Strong hands-on experience with ServiceNow platform configuration and development
• Proficiency with Flow Designer, Workflow Editor, and IntegrationHub
• Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM
• Automation Experience:
• Experience building automation workflows for ITSM (eg, Incident, Change, Request) and other modules
• Scripting & APIs:
• Proficient in JavaScript, especially Glide Scripting within ServiceNow
• Experience working with REST & SOAP APIs for integrations and XML, JSON web technologies
• Platform Knowledge:
• Solid understanding of core ServiceNow modules: ITSM, Catalog, CMDB, etc.
• Problem-Solving & Analysis:
• Strong analytical and troubleshooting skills for automation issues and platform bugs
• Documentation:
• Ability to create and maintain technical documentation for workflows, processes, and configurations
• Certifications:
• ServiceNow Certified System Administrator (CSA)
• Additional certifications (eg, Certified Application Developer, ITSM, ITOM) are a plus)

• Advanced ServiceNow Features:
• Experience with Orchestration, Discovery, Event Management, or Virtual Agent
• Knowledge of Custom Application Development within ServiceNow
• Additional Certifications:
• ServiceNow Certified Application Developer (CAD)
• Certifications in ITSM, ITOM, HRSD, or IntegrationHub
• Integration Tools:
• Familiarity with IntegrationHub Spokes (eg, Azure, AWS, Microsoft Teams)
• DevOps and CI/CD:
• Experience using Git, Jenkins, or ServiceNow App Repo for version control and deployment
• Agile/Scrum Methodology:
• Experience working in Agile environments with tools like Jira or Azure DevOps
• Other Technical Skills:
• Basic knowledge of HTML, CSS, AngularJS, or Bootstrap for UI customisation
• Familiarity with PowerShell or Python for Back End or external automation
• Soft Skills:
• Strong communication and stakeholder management skills
• Ability to translate business requirements into technical solutions
• Strong problem-solving, analytical, and communication skills
• Ability to work independently and in a cross-functional team environment

Special Working Conditions

• Should be ready to work in out of hours (based on project requirement)
• Candidate must be SC cleared
• Candidate to complete Pre joining pre requisite (SC Checks/Transfer)

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.