Service Manager

Posted 2 hours 1 minute ago by McCabe & Barton

Permanent
Not Specified
Call Centre / Customer Service Jobs
London, City, United Kingdom, EC1A2
Job Description

SERVICE MANAGER

Financial Services Client London (Hybrid, 3 days in office) Permanent

THE ROLE

Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems.

KEY RESPONSIBILITIES

  • Act as senior escalation point for incidents and major incident management
  • Lead root cause analysis, trend anal click apply for full job details