Service Manager

• £40,000-£45,000 + Bonus + Excellent Benefits
• Central London (Hybrid, 1-2 days onsite)
• Opportunity to support an innovative AI platform

Service Manager | AI & Digital Services

• Central London (Hybrid, 1-2 days onsite)
• £40,000-£45,000 + Bonus + Excellent Benefits

We re partnered with one of the UK s most influential transport organisations who are investing heavily in digital transformation and AI-enabled services.

They re looking for a Service Manager to take ownership of a nationally significant AI-powered platform that supports thousands of frontline users across the rail industry.

This is an excellent opportunity for somebody with Service Management, ITIL and stakeholder management experience who wants to work on a genuinely impactful digital service with a growing user base.

What you'll Be Doing:

• Owning day-to-day service operations and performance
• Managing incidents, problems and service requests
• Coordinating suppliers, support teams and key stakeholders
• Driving service improvements and user adoption
• Supporting onboarding of new organisations and users
• Managing service reporting, governance and operational reviews
• Supporting service changes, releases and operational readiness

What We re Looking For:

• Experience in Service Management, Service Delivery or IT Operations
• Strong understanding of ITIL processes
• Experience managing suppliers and stakeholders
• Excellent communication and organisational skills
• Experience supporting customer-facing digital services
• Ability to coordinate multiple teams and priorities

Nice to Have:

• SaaS or cloud platform experience
• AI or chatbot platform exposure
• Identity and access management knowledge
• Rail, transport or public sector experience

Whats On Offer?

• £40,000-£45,000 base salary
• Annual bonus
• Comprehensive benefits package
• Hybrid working (1-2 days per week in Central London)
• Opportunity to support an innovative AI platform making a real impact across a national industry

If you re an IT Service Management professional looking to join a growing digital programme with genuine long-term strategic importance, we'd love to hear from you.