Service Level Manager

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View more categories View less categories Sector: Aviation, Travel and Tourism Role: Manager Contract Type: Permanent Hours: Full Time

Job Description

We are seeking a Technology Service Manager to join the Heathrow Technology Ecosystem. This community plays a crucial role in supporting and enabling technology delivery across all areas of the business.

About Us

There's something special about working at the world's most iconic airport. Its sights, sounds, and constant air of excitement make Heathrow an inspiring backdrop for a career filled with unique opportunities. Every day offers new possibilities and stories, as you engage with people from diverse cultures and backgrounds. We are proud of our work and committed to ambitious plans, including welcoming more passengers and leading global sustainability efforts.

Join us on this journey, and we'll support your ambitions through learning opportunities, encouragement to be yourself, and backing to achieve more than you imagined. Because at Heathrow, there's no place like it.

Our Rewards

We offer competitive salaries and excellent benefits, including performance-based bonuses, generous annual leave, a market-leading pension scheme, private health insurance, wellbeing tools, and diverse learning and development opportunities. Our goal is to support a fulfilling career that can take you in exciting directions.

Working Location

Our hybrid approach allows some roles to work from home approximately two days a week, providing flexibility while ensuring operational needs are met. You must be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to Work

Heathrow's Sustainable Travel Guide offers accessible, eco-friendly travel options.

Equal Opportunities

As an inclusive employer, we welcome applications from all backgrounds. We believe diversity makes us stronger and are committed to accessibility and celebrating individuality through our five diversity networks.

About the Team

Our team is dedicated to welcoming more passengers and promoting sustainability. We focus on delivering solutions that enhance every journey, meeting the evolving needs of passengers, colleagues, and partners. Our Solutions team handles project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure, and procurement. We work on large-scale projects, from terminal transformations to reducing carbon emissions.

This role offers the chance to apply your skills daily, whether working with technology and data, negotiating commercial agreements, or managing infrastructure. It's a collaborative environment supported by experts, where you'll take pride and passion in your projects.