Service Leader

This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST .

The Vacancy

FULL TIME - 37hrs

Mon - Fri

HCC social inclusion lot 3 - Hants East - provides supported accommodation for adults who are homeless or at risk of homelessness. This service also provides community / in-reach support to individuals who are placed in temporary accommodation by East Hampshire Council or are having difficulties maintaining their tenancies in their own accommodation.

Pinewood is a group of 10 self-contained flats, which provide temporary supported accommodation for families and individuals, who are homeless or at risk of homelessness.

Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living.

If you are looking for a job that is hugely rewarding, where every day is different with endless opportunities to learn, then this is the role for you!

JOB PURPOSE

To manage a service and a team that that provide people with homes and specialist support, so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To manage a team of staff that provide accommodation and/ or support services to our clients
• To ensure effective and efficient cover of staff rotas through the recruitment, induction and management of staff, relief, and agency workers
• To effectively lead, support, develop and motivate your team
• To work closely with the Contracts & performance manager to identify, cultivate and secure new funding streams and business opportunities in line with the service development plan
• To develop and maintain excellent working relationships with our partners and commissioners
• To liaise with other managers to pool knowledge, experience and ideas for service improvement
• To contribute to the delivery of our communications, fundraising, volunteering, and value for money strategies
• To ensure the achievement of service targets
• To ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action as per organisational policy
• To able to delegate responsibility to other staff as required
• To represent the organisation positively: role modelling professional behaviour and actively promoting our values
• To develop and promote the highest levels of internal and external client consultation, communication and partnership in all aspects of service delivery
• To ensure that the buildings are maintained to a high quality and that all Health & Safety standards are met
• To ensure that staff follow organisational policies and procedures, and this is demonstrated throughout service delivery
• To be part of the on-call service
• To support clients and staff in trauma informed and psychologically informed way
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, ensuring these are followed at all times
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
• To maintain confidentiality
• To carry out any other reasonable duties required in the interest of the organisation

ADDITIONAL RESPONSIBILITIES

• This role has line management responsibilities
• This role has financial authorisation responsibilities
• This role has on call responsibilities

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers' licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role will require you to work with clients on a one-to-one basis
• This role may require you to work nights and/or weekends
• This role will require you to lone work
• Experience of working in a residential or institutional or similar sector
• Experience of working in a leadership role
• Evidence of management level or professional qualification, training and experience in social care, management, housing etc
• Previous experience of working with those experiencing homelessness or complex needs
• Previous experience of safeguarding clients

ESSENTIAL CRITERIA

• Excellent communication skills, both verbal and written
• Clear verbal and written English
• Strong working knowledge of Microsoft Outlook, Excel and Word
• Confident and assertive manner
• Strong team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues
• You will have knowledge of effective staff management, supervision, team leadership and evidence of improving performance outputs, including across multi-sites and remote management of services and people
• Ability to keep manual and IT based records, produce reports and analyse budgets
• Ability to prepare for, chair and minute meetings

DESIRABLE CRITERIA

• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
• Understanding of risk assessment and person-centred, outcomes-based delivery
• Up to date knowledge of sector specific legislation and laws

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.