Service Improvement Analyst

Site Friars Bridge Court Town London Salary £35,000 to £45,000 per annum depending on experience Closing 15/09/:59

The place to work in pathology

We are looking for top talent to join the UK's leading and fastest growing pathology company - a scientific organisation with a clinical purpose.

Working in partnership with our service partners, Guy's and St. Thomas' Hospitals, King's College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology.

Job overview

You will work within the Service Improvement Team on projects across both Synnovis and SynLab, which can vary in complexity and location.

The role will support the continuous development of processes, you will be building transformational change capability and capacity across all services through project-based work. This will include identifying ways to improve the business's services, processes, and systems.

The projects you will be leading will be of a wide variety, from test result TAT adherence, process-waste elimination, corporate process improvement, and laboratory capacity increase, all within a variety of our pathology services.

Projects will use but are not limited to using DMAIC Lean Six Sigma, 5S Events, SynLab Transformation methodology, and PDCA cycles.

You will have the tenacity to drive change, the people skills to influence teams to move on improvement, the creativity and curiosity to look across all boundaries to identify best practices for the continual improvement of our services, and most importantly an enhanced patient experience.

Main duties of the job

• Perform initial engagement with key stakeholders when the Continuous Improvement Team is presented with a project opportunity.
• Ensure the scope is established, understood, and maintained throughout the course of a project.
• Using the support of the Heads of departments; create and lead a project team that consists of the expertise required to execute each project accurately and efficiently.
• Apply Change Management techniques during initial engagement with departmental teams, addressing individual concerns and offering assurances to achieve customer buy-in.
• Using the DMAIC phasing of Lean Six Sigma, identify and implement any quick wins and/or benefits that are realised within a process; before the project is complete. This will involve discussions and approval from the team members and Sponsor.
• Work with the Continuous Improvement team and Project Teams to ensure the delivery of SMART, sustainable change and measure the impact of improvement initiatives.
• Analyse processes using appropriate techniques devised and included within the Lean Six Sigma toolbox. (e.g. process maps, spaghetti diagrams, time in motion studies).
• Analyse and interpret data (quantitative and qualitative) to provide insights and analysis for improvement initiatives.
• Produce and confidently present Gate Reviews to varying audiences of seniority providing updates on project progress.
• Ensure robust links between improvement initiatives and projects within the organisation to prevent duplication and work across boundaries to promote whole systems improvement.
• Be a champion model of enthusiasm for sustainable change

Working for our organisation

Your development and learning

You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.

This is managed between you and your line manager in line with your own personal and professional development ambitions.

You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund.

Detailed job description and main responsibilities

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy's & St Thomas' NHS Foundation Trust and King's College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.

The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

Synnovis' Corporate HQ; housing our Finance, Procurement, HR, Service Improvement and Business Development teams. We have a relaxed, but professional atmosphere with monthly corporate updates to keep you informed on our progress. Situated 5 minutes from London Bridge station you will have easy access to the vibrant Borough Market, Bermondsey High Street and close links to mainline stations.

Person specification Qualifications

• Awareness of Lean Six Sigma principles and methodology

Experience

• Experience working in a multidisciplinary environment and with staff at a senior level
• Demonstrable experience with lean projects implemented
• Evidence of achieving hard/soft outcomes from improvements
• Lean principles built into production cells/operations environments
• Experience in Healthcare services

Skills & Knowledge

• Ability to plan, prioritise and coordinate projects without supervision
• Highly developed numeracy skills
• Ability to produce and interpret statistical data to produce clear information
• Excellent IT skills including Word, Excel, and PowerPoint

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location.

For our Permanent workforce we offer a competitive benefits package.

All employees are entitled to:

• Contributory pension scheme
• Generous annual leave entitlement

Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Please apply for this post online. If you have problems with using the online process, or need any assistance, please email .

Your e-mail address is important to us. We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

If you decide to apply for this post but do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion.

Thank you for your interest in Synnovis.