Service Desk Lead
Posted 7 days 17 hours ago by Career Choices Dewis Gyrfa Ltd
Your new company, My client, is looking for a Service Desk Lead.
This is a hybrid role, working 2 days a week on-site, based in Birmingham.
They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative.
You will be responsible for managing escalations, making rotas, creating reports.
Required Experience- Service Desk Lead Experience
- Stakeholder Management Experience
- Hands on Service Desk Experience
- Power BI Experience
- Experience with ITIL (will be a plus)
- Being the first point of contact for escalations from the service desk
- Managing the service desk analysts
- Providing hands on support if needed
- Creating rotas
- Creating reports
- Keeping stakeholders and customers updated
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.