Service Desk Intern

Service Desk Intern

We are seeking a customer-focused Service Desk Consultant who has experience with dealing with customers over the phone, via email and onsite. In this role, the Service Desk Consultant will work within a busy support area in Codec to deliver a high quality of support service to our customers.

The Service Desk Consultant will have the responsibility for all incoming cases both internally and externally.

Key Responsibilities

• Providing IT support to internal staff and customers in a professional and friendly manner.
• Answering the Helpdesk Support phone number and accurately log, analyses, prioritize and solve (or escalate if required) I.T. incidents, always ensuring that the case is updated.
• Providing PC troubleshooting for internal end users and customers using both remote-control tools and desk-side support.
• Escalating end user requests when required.
• Desktop/Laptop support & maintenance.
• Providing software support for all applications used within the business
• Active Directory and Office 365 Tasks.
• General user support for office applications, MS Office 2010/2013, Windows 7/10, iPhone / iPad and Corporate Mobile device/Smart Phone Support.
• Support and management of Multi-function devices.
• Actively seeking opportunities to improve client's IT systems and IT operations.
• Maintaining strong client relationships and delivering excellent customer service.
• Completing assigned tasks on time and managing own workload.
• Communicating progress and issues both internally and to clients.
• Problem solving and good decision making is an essential part of this role.

Skills Knowledge and Expertise

Essential:

• Experience in working in a high pressurised environment and ability to multitask
• Understanding of a Service Desk atmosphere
• Candidate must be customer-focused with excellent customer service skills.
• Ability to work within a team.
• Strong system, software and hardware diagnostics, fault finding and problem-solving ability.
• Recently completed or still completing a software engineering (or similar degree).

Desirable:

• Experience working in a similar IT based Service Desk or Customer Service role

Skills/ Behavioural Competencies

• Results focused; competitive drive and ability to work under pressure.
• Ability to prioritise and multi-task within the role.
• Demonstrated ability to quickly grasp and evaluate new systems/products.
• Excellent analytical and problem-solving skills.
• Good communication skills and ability to prioritise

For further information and to submit your application, click the apply icon.