Service Desk Coordinator
Posted 1 day 7 hours ago by Johnson Controls, Inc.
Manchester - Tyco Park Full-Time Hybrid Working (2 days/week after 6 months)
Usual Hours: 8:00-17:00, Monday to Friday Flexibility Required: Between 7:00-19:00 Monday to Sunday
Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.
What we offer- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days-up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
As a Service Operations Specialist, you'll be the heartbeat of our maintenance scheduling team-working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
- Coordinating engineer appointments and managing dynamic diaries
- Communicating with customers via phone and email to confirm schedules and resolve queries
- Ordering parts, securing purchase orders, and completing permits
- Navigating multiple customer portals and internal systems
- Collaborating with Service Managers to optimize engineer productivity
- Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
- Supporting KPIs and reporting to the Planning Team Manager
- At least 1 year of customer service experience
- Excellent communication skills-written and verbal
- Strong multitasking and time management abilities
- High attention to detail and urgency
- Confident decision-making and problem-solving skills
- Proficiency in using multiple PC applications
- Experience with GANT-based planning or dispatch software
- Familiarity with processing invoices and purchase orders
- Previous scheduling experience in a service or maintenance role
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work-this could be just the opportunity for you.