Service Desk Analyst

Service Desk Analyst (Junior Entry-Level) £25 - £28K negotiable on experience

Central London Hybrid (4 days in-office, 1 from home)

Ready to take your first step into the world of IT support?

We're on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst. Whether you've just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within a company that truly values growth, learning, and potential.

What's in it for you?

• Work in vibrant, creative central London offices (with the perks to match)
• Hybrid model: 4 days in, 1 from home
• Hands-on exposure to both PC and Mac environments
• Variety! You'll support users via phone, desk-side and at an in-house tech bar
• Real opportunities to learn, grow, and make an impact from day one

What you'll be doing:

• Supporting users with first and second line technical queries
• Troubleshooting hardware and software issues (PC, Mac, AV, printers)
• Setting up new starters and managing equipment lifecycle
• Helping keep systems up to date and secure
• Delivering top-notch support with a friendly, can-do attitude

What we're looking for:

• Excellent communication skills - friendly, clear, and confident
• A passion for tech and helping people
• Eagerness to learn, take ownership, and grow in a fast-paced environment
• Familiarity with Microsoft 365 and Windows 10/11
• Bonus: Any exposure to Mac OS or tech troubleshooting
• Bonus: Retail, Customer Service experience

If you're ready to roll up your sleeves, learn fast, and become a vital part of a forward-thinking tech team - we want to hear from you.

This is more than just a job - it's your IT career, launched.

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