Service Designer

Job Title: Business & Service Designer (Medior/Senior)

Location: Brussels, Belgium (Hybrid)

Contract Type: Freelance - 6 months, renewable

Languages: English + French or Dutch

Start Date: ASAP

We are looking for a Business & Service Designer with a medior-to-senior level of experience to support a large-scale digital transformation in the telecom sector. You will be working in a dynamic environment with fast-paced tactical shifts and business challenges.

Key Responsibilities:

• Define and align project scope with business and squad stakeholders
• Conduct and analyze user research (quantitative & qualitative)
• Create actionable deliverables: problem statements, customer archetypes, journey maps, and service blueprints
• Formulate value propositions and communicate complex ideas visually
• Develop and simulate business cases (3-5Y forecasts, ROI analysis)
• Facilitate co-creation workshops and evangelize design thinking methodologies
• Support squads with UX deliverables (wireframes, user flows, prototypes)
• Share best practices with fellow designers

Must-Have Experience:

• 5+ years in business/service design, UX/CX strategy, or innovation consulting
• Strong knowledge of Design Thinking frameworks and methodologies
• Experience in creating financial business cases and MVP scoping
• Background in telecom is a strong asset (not mandatory but highly valued)
• Confident in facilitating workshops and presenting to stakeholders
• Used to working with data and translating insights into strategy

Tools & Tech:

• Expert in Figma and FigJam (mandatory)
• Miro, Mural, Qualtrics, Tableau, MicroStrategy are a plus

Profile:

• Proactive, business-oriented mindset
• Strong communicator (visual & verbal), analytical, and stakeholder-savvy
• Open to ambiguity and change, curious and eager to learn