Service Designer - GDS Standards, Digital Service Delivery, WCAG

Service Designer - GDS Standards, Digital Service Delivery, WCAG

Location: Remote with 10% UK travel

We're hiring an a Service Designer to help shape public services that are simple, efficient, and accessible. You'll use human-centred design to solve complex challenges in the tax system.

Key Responsibilities

• Create User Journey Maps and Service Blueprints
• Facilitate co-creation workshops
• Apply ethnography, human factors, and user-centred design
• Work in agile teams to deliver impactful services
• Collaborate across disciplines and mentor others

Essential Skills

• Experience with GDS standards and digital service delivery
• Strong portfolio showcasing end-to-end service design
• Skilled in design thinking, workshop facilitation, and accessibility standards (eg WCAG, ISO 9241)
• Familiarity with Agile practices, user research, and stakeholder engagement

Desirable

• Experience with GDS assessments
• Relevant design qualifications