Service Design Consultant, Public Sector
Posted 4 hours 12 minutes ago by B2e Consulting
Do you have service design experience from a transformation programme focused on defining future services, business vision and service blueprints in the public sector?
This consulting opportunity is to support our client, a leading government organisation, in strengthening business engagement across a transformation programme through the creation of a clear vision and service blueprint. The role will help define future service outcomes, align business and delivery teams, and support the transition from strategy into programme execution.
The project needs a consultant who has:
- extensive service design experience within complex transformation programmes
- experience developing end-to-end service blueprints and future-state service journeys
- strong stakeholder engagement, workshop facilitation and communication skills across business and delivery communities
- excellent visual storytelling and presentation skills
The key services that you will be asked to provide are:
- developing future-state service blueprints that support programme delivery
- facilitating workshops to build consensus across business and programme stakeholders
- supporting the definition of future service vision and target operating model artefacts
- creating high-quality presentation materials and visual artefacts to communicate complex concepts
- enabling alignment between strategic objectives and programme delivery
Successful consultants will be able to demonstrate:
- extensive service design experience within large transformation programmes
- experience developing end-to-end service blueprints and future-state service journeys
- excellent stakeholder engagement, workshop facilitation and communication skills
- strong PowerPoint, visual storytelling and presentation capability
- ability to obtain or hold BPSS clearance
It will also be advantageous if you have:
- previous public sector consulting experience
- experience supporting target operating model design
- experience working within government organisations
Working Pattern: Hybrid working, including approximately one day per week in the London office, with occasional travel to client locations across the UK
Contract Type: Inside IR35
Start: mid November 2026
Duration: 2-3 months+