Service Design Consultant - Local Government projects

Role: Service Design Consultant - Local Government projects

Consulting Seniority: Consultant - Manager

Day rate: £300-£450/day (outside IR35)

Project duration: Varies from 1-6 months

We're collaborating with a boutique consultancy that specialises in delivering transformation projects within the public sector. They're seeking independent consultants with service design experience for a local government project. The ideal candidate will have experience supporting the design and delivery of services for clients in local government. And, has worked within cross-functional teams to reimagine services that improve customer experiences and operational efficiency.

We've a preference for you to apply directly via our website as the consultancy will eventually view your profile in our platform.

• Run service design training, coaching and mentoring to service leads in the Council as part of a programme to build the Council's capabilities, especially in Adult, Children's and Place services
• Conduct user research to understand needs, behaviours, and pain points
• Develop personas, journey maps, and service blueprints
• Facilitate workshops and co-creation sessions with stakeholders and users
• Design service concepts and testable prototypes
• Work closely with delivery, product, and ops teams to align implementation

• An independent consultant
• Nice to have: Experience working in local government projects
• Proven experience delivering service design in complex environments
• Strong command of user research, journey mapping, and prototyping methods

Consulting levels considered:

- Consultant; Senior Consultant; Manager

We appreciate you making an application and aim to respond to all candidates.

Many thanks,

Blackbook Community Team