Service Delivery/Operations Manager - London - ITIL/SLA/Service Delivery

Service Delivery/Operations Manager - London - ITIL/SLA/Service Delivery

TrinIT Talent are looking for an Account Delivery/Operations Manager to join on a permanent basis in London (Hybrid). This role is paying £45,000 per annum + benefits.

Job Description:-

You will own the end-to-end operational delivery for a key customer account, ensuring SLA performance, customer satisfaction, and commercial success within a managed services environment.

Key Responsibilities:-

• Own service delivery across BAU and project teams

• Ensure SLAs, KPIs and contractual obligations are met

• Lead service review meetings and manage escalations

• Oversee ITIL processes (incident, problem, change)

• Manage budgets, forecasting, and account profitability

• Act as primary operational contact for the customer

• Drive service improvement and operational efficiency

Key Skills:-

• 6+ years in service delivery/operations

• Experience managing customer-facing accounts

• Strong SLA-driven managed services background

• Commercially aware with strong stakeholder skills

• ITIL experience (certification desirable)

If you feel you have the right experience for this role, please send your CV in Word format to (see below)

TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds.

Service Delivery/Operations Manager - London - ITIL/SLA/Service Delivery