Service Delivery Officer Level 5 - RTB

Salary: Starting Salary is £32,597 (Level one) rising to £35,412 per annum (pro rata for part time)

Location:Loxley House, Station Street, Nottingham, NG2 3NG

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

You will have senior responsibilities for the team supporting with initial escalation queries and support with day-to-day delegation to a team of RTB officers, working alongside the Service Delivery Manager to ensure the Right to Buy service is efficient, resilient and conforms to all statutory requirements

About You

The ideal candidate will have:

• Previous experience of leading a team or project, delegating tasks, monitoring team performance, assisting team training and development
• The ability to drive small-scale change initiatives, providing encouragement to team members, developing systems to support improvements in services and processes
• The ability to develop a strong service understanding, effectively applying knowledge of statutory requirements and legislation to support the team
• Excellent working knowledge of Microsoft Office packages with the ability to develop service-specific software and systems
• The ability to lead on research and analytical tasks to inform decision-making and resolve service delivery challenges
• Excellent communication skills with the ability to communicate effectively with a diverse range of customers

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:Between 28th April and early May 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre:

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

• 26 days annual leave (rising to 33 days after 5 years' service)+ bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.