Service Delivery Manager (SC)

Service Delivery Manager (SC) - Contract - Hybrid/London - £competitive

Synergize Consulting are now hiring for a Service Delivery Manager to work at a leading consultancy client of ours on a contract basis.

The successful candidate will focus on the delivery of security-related services and will play a pivotal role in developing and implementing operating models, onboarding processes, governance frameworks and business-as-usual (BAU) support arrangements to ensure security services are effectively integrated into the organisation.

This is a highly collaborative, stakeholder-facing role requiring strong service delivery experience, excellent communication skills and the ability to drive process improvements across complex enterprise environments.

Key Responsibilities

• Lead the development and implementation of security service delivery processes, operating models and governance frameworks.

• Engage with application owners, security teams, service owners and key stakeholders to assess onboarding requirements and ensure successful integration of security capabilities.

• Design and implement onboarding workflows, operational processes and clear roles and responsibilities (RACI).

• Develop effective business strategies, transformation plans and communication approaches to support the adoption of new security standards and services.

• Define reporting requirements, management information (MI) and service performance measures, working closely with technical subject matter experts.

• Establish Operational Readiness Review (ORR) processes and ensure appropriate support models are in place.

• Support the transition of security capabilities from project delivery into BAU operations, ensuring operational readiness and service continuity.

• Implement standardised processes for both new projects and ongoing BAU change activities.

• Collaborate with stakeholders to identify opportunities to improve Joiner, Mover and Leaver (JML) processes, Role-Based Access Control (RBAC), access certification and identity governance.

• Build strong relationships across technical, operational and senior management teams to drive engagement, collaboration and successful delivery.

Essential Skills & Experience

• Minimum 5 years' experience in service delivery, service management or transformation within identity, access management or cybersecurity environments.

• Proven experience delivering security-related services, particularly within IAM, PAM or Identity Governance and Administration (IGA).

• Strong understanding of identity lifecycle management, including JML processes, RBAC, access certification and privileged access management.

• Experience designing and implementing operating models, workflows, governance processes and BAU support arrangements.

• Demonstrable experience transitioning security services from project implementation into operational support.

• Experience defining service reporting, management information, operational metrics and performance requirements.

• Strong stakeholder engagement and relationship management skills, with the ability to influence individuals at all levels of an organisation.

• Excellent communication, planning, problem-solving and organisational skills.

• Ability to work collaboratively with technical SMEs, application owners, security teams and service operations.

• Proven ability to manage change, drive process improvements and deliver outcomes in complex environments.

• Experience working within large-scale enterprise security transformation programmes.

• Knowledge of ITIL service management principles and best practices.

• Familiarity with IAM, PAM and IGA platforms and associated governance frameworks.

• Experience working in highly regulated or security-sensitive environments.

• Understanding of operational readiness assessments, service transition and change management methodologies.

• Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC).

If you are looking to take the next exciting step in your IT career, please send in your CV for immediate consideration.