Service Delivery Manager

Hi!

We've opened recruitment for the Service Delivery Manager/Technical Product Owner position! We're looking for someone whose role will involve responsibility for platform stability, gathering and analyzing business requirements, and maintaining technical and functional documentation. If you enjoy combining business with technology and have an analytical mind, this project is definitely for you.

What will you be doing?

• Assessing costs and identifying improvement opportunities.
• Responsible for managing AWS and Azure environments and the platforms running on them.
• Managing high-impact incidents.
• Supporting regional information security management.
• Planning releases to keep the project on schedule.
• Reviewing backlog maintenance and prioritizing when necessary.
• Identifying and managing product-related risks.
• Analyzing and documenting processes, and describing required changes to identify potential gaps and necessary modifications.
• Gathering and managing business requirements using various methods to express the needs of different user roles.
• Developing and maintaining technical and functional documentation.
• Co-creating the product development roadmap in collaboration with business stakeholders.
• Defining contractual requirements and preparing specifications for new/existing contracts.
• Managing contracts and day-to-day relationships with contracted service providers.
• Resolving internal client and vendor inquiries by providing information on processes and policies.

️ What will you need?

• Minimum 3 years of professional experience as a Systems Analyst, Service Manager, or similar role.
• Knowledge of AWS and Azure platforms.
• Basic technical skills.
• Basic knowledge of ITSM.
• Extensive knowledge of business processes and supporting technologies/solutions.
• Good understanding and experience working with an Agile approach and culture.
• Experience working in an international environment. Ability to work across multiple geographies in a multicultural setting.
• English language proficiency at a minimum C1 level.
• Dutch language proficiency at B1/B2 level.

What can you expect when joining us?

• B2B contract.
• A hybrid team working from the Netherlands - Den Bosch.
• Private medical care - we use Luxmed.
• Access to the MyBenefit cafeteria, as co-financing for Multisport ️ or points you can exchange for online shopping vouchers.
• Prime Academy: access to training platforms (e.g., Coursera) + possibility of financing your development during our cooperation - additional training.
• Prime Mobility: opportunities to work on projects within the entire Prime Group, of which we are a part - we have over 20 offices in Europe and worldwide (e.g., in Portugal, Spain, Switzerland, Italy, and Brazil).
• Opportunity to use the referral program.
• Group life insurance.

Prime Engineering Poland is part of Prime Group, a European group specializing in IT and engineering services. For over 18 years, we have been building and supporting teams worldwide for many industries, from automotive to energy, and the finance/fintech sector. Since 2021, we are also in Poland.

We follow the principle: "Innovation first. People before that." This reflects our way of thinking. Technology is important, but no more so than the people behind it. Our team is constantly growing, and you can join it.