Service Delivery Manager - Security Cleared

Overview

Service Delivery Manager - SC Cleared. 1 Day a Month onsite - London, Birmingham or Glasgow.

We're looking for a proactive Service Delivery Manager to oversee key managed service contracts, ensuring high-quality delivery, client satisfaction, and continuous improvement.

Responsibilities

• Manage service contracts to meet SLAs, budgets, and quality standards
• Act as the main client contact, coordinating internal teams and subcontractors
• Oversee incident, problem, and change management; produce service reports
• Monitor performance, build stakeholder relationships, and ensure customer satisfaction
• Manage contract finances and support service improvements
• Lead service reviews and liaise with third-party providers
• Identify opportunities for service growth
• Support out-of-hours service and engineering responsibilities as needed

Requirements

• Experience in service delivery management, preferably in IT or managed services
• Strong communication and stakeholder management skills
• Ability to manage performance and contracts effectively
• Budgeting and financial skills
• Leadership in coordinating teams and vendors
• Incident, problem, and change management experience

Nice to Have

• ITIL or similar certifications
• Experience with government or large enterprises
• Knowledge of security clearance processes

Preferred

• Bachelor's degree in relevant field
• 3-5 years' experience in service management

Other

• Must hold or be eligible for Security Clearance (SC)
• Willing to work a hybrid schedule with occasional out-of-hours support

If you're ready to lead and deliver top-tier services, apply now to join a dynamic team making a difference in critical service delivery!