Service Delivery Coordinator

Posted 7 hours 1 minute ago by Proactive Appointments

£35,000 - £40,000 Annual
Permanent
Not Specified
Other
Buckinghamshire, Milton Keynes, United Kingdom, MK1 1
Job Description

Service Delivery Coordinator

Milton Keynes - Hybrid

£35,000 - £40,000 + Bonus

MSP - Career progression into Service Delivery Management

Are you working in an MSP and looking for your next step?

We're looking for a Service Delivery Coordinator to join a growing managed services provider. You'll work alongside experienced Service Delivery Managers, supporting a portfolio of customers while developing the skills needed to progress into an SDM role

What you'll be doing:

You'll be responsible for supporting the day-to-day delivery of managed services, including:

  • Producing SLA and service performance reports
  • Preparing for customer service review meetings
  • Monitoring ticket queues and service levels
  • Coordinating incidents, problems and change requests
  • Working with technical teams to keep customers informed
  • Following up on actions and helping to drive service improvements
What we're looking for:

You'll ideally have:

  • Experience working for an MSP
  • A good understanding of Incident, Problem and Change Management
  • ITIL Foundation, or a good awareness of ITIL principles
  • Strong communication skills and confidence dealing with customers
  • Good organisational skills and attention to detail
  • Exposure to infrastructure managed services (Servers, cloud, networking or storage)

This is a great opportunity for someone who enjoys working with customers and wants to build a career in Service Delivery. You'll receive plenty of support and mentoring while gaining exposure to customer meetings, service reviews and the wider service management function

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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