Service Delivery Administrator

BCM One is looking for a Service Delivery Administrator to join our Pure IP Service Delivery team. This role supports the delivery of voice and telecom services for business customers by handling the administrative aspects of service orders, with a strong emphasis on number porting and VoIP services. You will help ensure customer services are provisioned accurately, efficiently, and on schedule.

In this role, you will work closely with Service Delivery Engineers, other administrators, project teams, vendors, and customers. Your responsibilities include managing regional tickets and orders, monitoring queues, and communicating updates throughout the delivery process. Strong attention to detail, organization, and clear communication are critical for success.

This role is a strong fit for someone with experience in a voice or telecom service delivery environment, including hands on number porting experience, who is looking to continue developing their skills within a collaborative and supportive team. The ideal candidate is proactive, detail oriented, customer focused, and comfortable working independently.

Work Locations

This role is hybrid within the UK. For the right candidate, we are open to considering reduced or monthly office visits. Some in office attendance will be required during the training period. This position must live and be authorised to work in the United Kingdom; it is not eligible for relocation or sponsorship.

Hours

Core hours are typically 9:00 am to 5:30 pm UK time.

Travel

Approximately 5% or less.

What You Will Do

• Act as the administrative point of contact for customer orders, cancellations and porting requests
• Ensure that provisioning tasks are escalated correctly within the SLAs
• Liaise with suppliers to ensure services are delivered on time to our customers
• Liaise with customers to ensure we have correct and complete information from them to fulfil their requests
• Handle customer and third party sensitive information in accordance with the company information classification and handling policy
• Ensure that customers have a positive experience when working with our provisioning department
• Manage stock and number inventories to ensure the numbers are correctly allocated to customers and made available when necessary
• Adhere to the guidelines of the Acceptable Use Policy and follow the company ethics detailed within the Code of Conduct Policy
• Attend all Security Training sessions and follow the company's Security Incident Management Process to report security events
• Follow guidelines for physical security of the equipment provided and observe clear desk and clear screen policy as defined in the company's Physical and Environmental Security Policy
• Be aware of the technical requirements when working remotely and apply as many secure remote working guidelines as possible as defined within the Remote Working Policy
• Be aware of the requirements for classification and handling of all information accessed or processed, as is defined within Pure IP's Information Classification and Handling Policy
• Prioritise tasks and adhere to established processes
• Assist with audits as required

What You Will Need

• 1-3 years of telecommunications and/or voice service delivery experience, including at least 1 year of hands on number porting experience
• Experience fulfilling VoIP services, such as phone numbers, SIP trunks, and related services
• Hands on experience managing service orders and support tickets
• Strong written and verbal communication skills
• Customer focused approach, with the ability to build positive, professional relationships
• Strong organisational skills, including effective time management and attention to detail
• Experience using Microsoft 365, including Excel and Word
• Ability to work independently and proactively
• Working knowledge of ServiceNow is preferred

How we take care of you

• Competitive base salary
• Annual salary reviews
• Holiday entitlement (paid annual leave)
• Paid UK bank holidays
• Critical illness cover
• Income protection insurance
• Private medical insurance (PMI)
• Employer matched NEST pension scheme
• Life assurance

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.