Service Coordinator (Clinical Responsibility, Development and Projects)

Service Coordinator (Clinical Responsibility, Development and Projects)

Location: Southampton
Contract: Permanent, Part Time - 20 hours per week
Salary: £31,273.78 (FTE)
Closing Date: 18 th June, Interviews w/c 23 rd June, start date early July 2025
DBS Check Required

Employer: Options Wellbeing Trust

Are you a qualified counsellor with a passion for clinical excellence and leadership?
Do you have a strong track record in case management, safeguarding, and mentoring others in a mental health or counselling environment?

Options Wellbeing Trust is seeking a highly motivated and experienced Service Coordinator with Clinical Responsibility to oversee the coordination and support the clinical delivery of our counselling and wellbeing services. This is a pivotal role within our organisation, ensuring that our services are run efficiently and effectively and are safe, ethical, high-quality, and aligned with professional guidelines and best practice.

About the Role:

As Service Coordinator with Clinical Responsibility, you will:

• Ensure the smooth running of the service on a day to day basis, and its sustainability through good financial controls, service planning, promotion of services, supporting funding applications and development opportunities.

• Ensure clinical governance and quality assurance across all client work.
• Provide guidance and oversight for assessment, case allocation, and safeguarding.
• Support the recruitment, induction, and development of Volunteer Counselling Trainees and Associate Counsellors.
• Act as a key contact for clinical supervisors, associates, and third-party contractors.
• Drive continual improvement in client experience, assessment tools, and service impact reporting.
• Facilitate peer support groups and deliver relevant CPD.
• Contribute to the Trust's commitment to BACP ethical compliance.

What We're Looking For:

Essential:

• Minimum 2 years' experience in a similar counselling service role.
• Membership of BACP (or other appropriate professional body).
• Significant clinical experience (5+ years).
• Demonstrated knowledge of safeguarding procedures and case monitoring.
• Strong leadership, decision-making, and organisational skills.
• Excellent communication skills with the ability to engage a diverse range of stakeholders.
• Proficient in Microsoft Office and case management systems.
• Up-to-date safeguarding training.
• Understanding of GDPR, Equality and Diversity, and Health & Safety legislation.
• Enhanced DBS check (required).

Desirable:

• Completed clinical compliance training.
• Clinical Supervisor qualification or working towards.
• Experience liaising with counselling training providers.
• Full UK driving licence and access to transport.

Why Join Options Wellbeing Trust?

• Work in a values-driven organisation focused on delivering accessible, person-centred support.
• Contribute to an inclusive, supportive team culture.
• Help shape the future of community wellbeing services.
• Opportunities for continued professional development and supervision.

To Apply:

Send your CV and a supporting statement outlining how you meet the person specification via the application link.

For an informal chat about the role, please contact: Imelda Byrne, Service Manager on .

Options Wellbeing Trust is committed to equality of opportunity and welcomes applications from all sections of the community. The successful candidate will be required to undergo an enhanced DBS check.