Service Coordinator

Scheduling & Service Operations Coordinator

My client is a leading organisation based in Belfast, who specialise in providing scientific solutions and applications to start-up, local and multinational companies.

This is a Full-Time, Permanent Position.

Hours of work: Monday to Friday (9am - 5pm) with hybrid working.

With a salary of £30,000 - £35,000 per annum (dependent on experience).

Essential Criteria:

• Minimum of 3 years' experience within a scheduling, operations, service coordination or administrative role.
• Proven experience of coordinating resources, schedules and operational activities.
• Advanced IT proficiency, with the use of Microsoft Office Suite to include Outlook, Excel and business management systems.
• Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels.
• Ability to manage and prioritise a busy workload while adhering to deadlines.
• Strong accuracy and attention to detail.
• Ability to work on your own initiative as well as part of a team.

Main Duties and Responsibilities:

• Take ownership of the daily scheduling and optimisation of engineers' workloads, ensuring maximum efficiency, productivity and customer satisfaction.
• Act as the key point of contact for service operations, managing escalations and resolving scheduling conflicts or resource constraints.
• Develop and maintain effective relationships with customers, providing regular updates on service schedules, project timelines, parts availability and engineer attendance.
• Oversee the creation and accuracy of service job sheets, work orders and service documentation.
• Coordinate with warehouse and logistics teams to ensure timely dispatch of parts, equipment and consumables required for field engineers.
• Manage the service inbox, ensuring customer orders, purchase orders, quotations and service requests are processed efficiently and within agreed timeframes.
• Prepare and review quotations for non-contract work, repairs, service visits and spare parts requirements.
• Maintain accurate customer, equipment and service records, ensuring compliance with company standards and audit requirements.
• Support continuous improvement initiatives across the service department, identifying opportunities to improve scheduling efficiency, customer experience and operational performance.
• Provide guidance and support to junior administrative team members as required.
• Contribute to departmental projects and operational planning activities in partnership with senior management.