Service Coordinator

Hitachi Energy has an exciting opportunity for a Service Operations Coordinator, a key operational role within the Ireland Service business.

The role is responsible for end to end coordination of service activities, acting as the central control point between Sales, Engineering, Field Service Engineers, and Operations. This individual owns the weekly planning process, acts as the go/no go authority for planned works, and is the process owner for the Field Service Management (FSM) system. The role is critical in ensuring safe, compliant, and efficient execution of service work in a fast moving and sometimes volatile service environment.

The position is (Hybrid Dublin) How you'll make an impact

• Own and manage the service planner, ensuring effective scheduling and utilisation of field service engineers.
• Act as the weekly go / no go authority for planned service works, confirming readiness across resources, logistics, documentation, and HSE requirements.
• Coordinate closely with Sales, Operations, Engineering, and Field Service Engineers to enable safe and efficient service execution.
• Proactively identify planning conflicts, resourcing risks, and capacity constraints, escalating where required
• Act as the process owner for the Field Service Management (FSM) system.
• Maintain data quality, job status accuracy, and process compliance within the system.
• Support the service organisation in the timely identification and processing of variation orders.
• Coordinate and help maintain tooling, equipment, and certification compliance for field operations.
• Provide general operational support for HSE documentation across the service organisation
• Act as a central coordination point for service operations, ensuring clear and timely communication across functions.

Your background

• Strong experience in service coordination, operations, or planning within a technical or field based service environment.
• Proven ability to manage multiple priorities in a high volume, fast changing workload.
• Excellent organisational and coordination skills with strong attention to detail.
• Confident communicator, comfortable working across Sales, Operations, Engineering, and Field Service teams.
• Experience working with field service systems, planners, or operational tools.
• Experience in an industrial, electrical, mechanical, or engineering service environment.
• Familiarity with HSE documentation and operational compliance.
• Experience supporting variation orders, service commercial processes, or work order closure.
• Working knowledge of SAP, FSM tools, or similar enterprise systems.

What We Offer:

• Competitive salary package
• Excellent company pension and wide-ranging benefits schemes.
• Top quality H&S culture alongside comprehensive training and personal development programmes.
• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.

More about us

We offer fantastic opportunities to work on dynamic, high-impact and cutting-edge industry initiatives that are making a crucial impact to society whilst also offering the vibrancy of working within a world-leading global organization.

Job function Customer Service & Contact Center Operations

Contract Regular

Publication date 2026-08-04

Reference number R

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world's energy system to ensure abundant, secure, affordable, and sustainable power for today's generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.