Service Coordinator

Location: Redditch, Worcestershire
Hours: Monday to Friday, 08:00 - 17:00
Starting Salary: £27,000 - £32,000 per annum, dependent on experience
Department: Operations

About Us

Rapid Energy is on an exciting growth trajectory. Since launching in July 2020, we've quickly become a leading specialist in the HVAC hire market, ranked the 6th fastest-growing founder led, privately owned company in the UK.

We help commercial and industrial businesses stay operational with fast, reliable temporary temperature control solutions. When heating or cooling systems fail, downtime can be costly and stressful. That's why we respond quickly, delivering expert consultation through to seamless installation, to keep our customers' equipment and reputation protected.

Job Summary

This is an exciting opportunity for a highly organised and proactive individual to join Rapid Energy as a Service Coordinator within our operations team. This role plays a vital part in the day to day coordination of engineering services, fleet compliance, and operational administration across the business.

As a Service Coordinator, you will work closely with engineers, logistics providers, suppliers, subcontractors, and internal departments to ensure the smooth delivery of installations, reactive breakdown support, planned maintenance, and off hire processes. This is a fast paced and varied position that requires excellent organisation, communication, and problem solving skills.

The role offers an excellent opportunity to develop within a rapidly growing business that is heavily investing in technology, operational excellence, and continuous improvement.

Key Responsibilities

Service & Operations Coordination

• Coordinate and manage engineer scheduling and resourcing across installations, call outs, maintenance visits, and off hires during operational hours (08:30-17:00)
• Manage new orders, reactive breakdown support, and off hire activity to ensure excellent customer service
• Liaise effectively with internal teams, customers, subcontractors, and logistics providers to ensure smooth operational delivery
• Support operational planning to maximise engineer utilisation and fleet availability

Fleet & Compliance Management

• Support fleet management administration, including vehicle compliance and documentation
• Manage road charge registrations and compliance requirements, including Dart
• Charge and other toll/clean air zone schemes
• Own and maintain the engineer training matrix and accreditation records
• Ensure engineer certifications, qualifications and compliance documentation remain up to date
• Drive compliance standards across operational processes, supporting ISO 9001 and wider business compliance initiatives

Administration & Process Management

• Maintain accurate service records, installation reports, returns checklists and operational documentation
• Support onboarding and administration of suppliers and subcontractors
• Assist with process improvements and operational efficiencies across the service department
• Support the continued rollout and optimisation of business systems and ERP platforms
• Ensure all customer and operational documentation is completed accurately and within required timescales

Customer Service & Continuous Improvement

• Deliver excellent customer communication throughout the service life cycle
• Resolve operational issues proactively and elevate where necessary
• Identify opportunities to improve customer experience and internal efficiency
• Contribute to a culture of continuous improvement and teamwork across the business

Candidate Requirements

• Excellent organisational and administrative skills
• Strong communication and customer service abilities
• Ability to prioritise workload and manage multiple tasks in a fast paced environment
• Strong attention to detail and problem solving skills
• Proactive and highly organised approach
• Ability to work collaboratively across departments
• Good IT and systems skills
• High energy, resilience, and a results focused mindset
• Previous experience in a service coordination, hire control, logistics, or operations role
• Experience within HVAC, plant hire, engineering services, construction, or related industries
• Understanding of compliance processes and Health & Safety requirements
• Experience managing engineer scheduling and fleet administration
• Familiarity with ISO 9001 processes and documentation
• Experience using BigChange and/or Quickbase
• Experience with ERP or operational management systems

What We Offer

• Company bonus scheme
• Company events
• Life cover and private healthcare for you and your family
• Cycle to work scheme
• Free eye tests
• Pension
• Up to 25 days' holiday entitlement + public holidays

Commitment to Equal Opportunity

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We value the unique perspectives and experiences that a diverse workforce brings and strive to ensure our recruitment process is fair and accessible to everyone.