SERVICE CO-ORDINATOR

We are recruiting for a Service Coordinator to join a nationwide company who have one of their UK service Hubs based here in Leighton Buzzard. This role would be ideal for someone with order processing, customer service, and admin experience.

Location: Leighton Buzzard, fully office based.

Working Hours: 08:30 - 17:00, Monday to Friday.

Contract Type: Perm.

Overview:

• To provide support to regional clients, working with a team of regionally based technicians. Service call management, order processing, labour planning and reporting form key parts of the role.

Duties:

• Monitoring of team email inbox.
• Logging new service calls and full customer liaison via SAP Service Module.
• Daily planning of allocated service technicians to meet customer requirements.
• Updating planning software with planning activities.
• Booking in site visits with site representatives.
• Updating customer portals.
• Update customers with job status.
• Purchase & issue of parts.
• Job invoicing
• Responsible for collecting Technician timesheets - Manage, audit and issue reports.
• Technician Productivity - Monitor, audit and issues reports.
• Housekeeping of SAP database, sites, equipment etc.
• Liaising with clients; other departments and technician where required.
• Dealing with Sub-Contractor support - Collating all documents, issue PO's, and manage payments.
• General administrative duties as required to support the operation of the Service department.

Qualifications/Skills:

• A good working knowledge of the Microsoft package
• Professional and courteous telephone manner
• Good communication and teamwork skills are essential
• The ability to work in a fast- paced environment and meet deadlines
• Excellent administrative and organisational skills
• Knowledge of SAP would be an advantage but not essential as full training will be provided.