Service Charge and Rent Officer

Service Charge & Rents Officer - Norfolk

Salary: £41,000, Contract: Permanent, Working Pattern: Full-time (37 hours), Location: Norfolk (Hybrid working available).

The Role

This position plays a vital role in delivering accurate and transparent service charge and rent services to residents, working across a portfolio of over 7,000 homes.

• Administering service charge billing, calculation, and reconciliation
• Supporting rent setting and charge application processes
• Managing relationships with managing agents and scrutinising costs
• Ensuring compliance with housing legislation and regulatory requirements
• Responding to resident queries and resolving disputes
• Supporting continuous improvement across systems and processes

About You

• Experience in service charges, rents, or housing finance
• Understanding of leasehold management and housing regulations
• Strong numerical and analytical skills
• Excellent communication and customer service abilities

What's on Offer

• Salary of £41,000
• Permanent role with long-term stability
• Hybrid working arrangements
• A great opportunity to develop within a specialist housing function

Apply / Contact

For more information or to apply, please contact: George Westhead .