Service Centre Administrator

Opportunity

Service Centre Administrator

Contract

Permanent

Location

Lisburn

Hours

Working Monday - Friday

Briggs Equipment Group is a market leader in asset management and maintenance solutions, operating across the UK and Ireland. As part of our continued growth, we're looking for a Service Centre Administrator to join our supportive service centre team based in Lisburn.

The purpose of this role is to maintain the support link with the field engineering teams to ensure cohesive smooth running of the Service Centre and work in close association with Service Centre staff on all aspects of Invoicing, Call Handling and time sheet consolidation.

Key Responsibilities

• Maintain the accuracy and integrity of the system (Protean).
• Process reports and record accurate data and follow up action were necessary.
• Answer colleagues and customers email requests in the shared inboxes. Input data to enable job closure in a timely and accurate manner.
• Provide and continuously develop timely management information and reports for business use.
• Collating of engineer timesheets.
• Process engineer quick quotes for manager assessment.
• Maintain up to date employee holiday records and the engineer holiday portal.
• Support to the final stages of invoicing.
• Support the Service centre team with customer calls management.
• Maintain close support links with the mobile service team.
• Develop and maintain a filing system (hard and soft copy).
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

What will help you to excel in this role

• Education at GCSE or equivalent level
• Substantial experience in a similar customer service based role
• Computer literate, understanding the Microsoft office package specifically excel, access, outlook and word.
• Good communication skills to interact with both internal and external customers.
• The ability to work as a part of team
• Have a good working knowledge of computer systems.

What you can expect from us

• Competitive base salary
• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts