Service Catalogue Delivery Manager - SC CLEARED

Posted 7 days 5 hours ago by Experis - ManpowerGroup

Permanent
Not Specified
I.T. & Communications Jobs
England, United Kingdom
Job Description

Service Delivery Manager - Service Catalogue and Integration Management - Must have Actice SC Clearance

Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact?

Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical services and infrastructure are delivered effectively.

In this role, you will be at the heart of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering, a technical Helpdesk, and Logistics Support, including Obsolescence and Asset Availability Management. You will play a key role in service management for the wider user community.

What You'll Be Doing:

  • Overseeing Service Delivery Management to ensure seamless operations.
  • Building and maintaining strong customer relationships in a highly collaborative environment.
  • Producing internal and external reports to track performance and service improvements.
  • Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements.
  • Providing technical direction and understanding of customer topology and service infrastructure.
  • Managing and enforcing security processes and procedures to maintain operational integrity.

What We're Looking For:

  • Must be SC Cleared
  • A proven track record in Service Delivery Management
  • MUST HAVE Service Catalogue and Integration Management experience
  • ITSM expertise
  • Must be from a Defence or Military background
  • Experience in customer management and relationship-building.
  • Strong knowledge of technical environments and service delivery.
  • Ability to drive commercial governance and ensure compliance with contract and legal standards.
  • Understanding of security processes and procedures in a secure operational setting.

This is a high impact role, where your expertise will directly contribute to critical military operations. Send your CV or call me on and get Ready to take on the challenge? Apply today!