Service and Supplier Manager-ServiceNow-SC Cleared-London

SC Security Cleared Service Supplier Manager (Infrastructure) is required by our government client. Based London or Glasgow with some UK travel.

Working in an SC Security Cleared environment. SC or DV Clearance is essential due to the urgency of the role. (or eligibility).

c.£515 a day (umbrella company)

To support effective service delivery and supplier management across infrastructure products by improving reporting, coordinating with ITSM functions, and ensuring suppliers meet contract commitments. This role strengthens day to day service governance and provides structured support for Product Managers who currently hold supplier relationships and service tasks alongside product development responsibilities.

Essential Skills;

Experience working with ServiceNow for reporting, ticket analysis, and service performance insight.

Understanding of ITSM processes and how they interface with product or delivery teams.

Good coordination, organisational, and communication skills.

Ability to interpret service data and produce clear, actionable summaries.

Experience working with suppliers or third party service providers.

Desirable

Familiarity with infrastructure domains (networks, hosting, cloud, end user compute).

Exposure to contract management or supplier governance.

Comfort working in fast moving product led delivery environments.

Basic understanding of product management practices within DDAT or similar frameworks.

Responsibilities:

Coordinate with the ITSM function to ensure infrastructure products comply with incident, change, request, and problem management processes.

Track and report service performance using ServiceNow, improving visibility of SLAs, trends, risks, and recurring issues.

Support Product Managers by gathering service insights, monitoring supplier performance, and flagging deviations against expectations.

Maintain service related artefacts such as contact lists, dashboards, service dependency maps, CMDB updates, and runbooks.

Assist in supplier relationship activities including meeting preparation, performance data collation, and follow-up actions.

Maintain RAID items relating to suppliers, service risks, and operational dependencies.

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