Service and Scheduling Manager Operations London

Based in South Bermondsey, London, you'll play a key part in delivering events that look great and do good.

This is a full-time position on a 6-month initial contract, supporting our operations team through the peak season.

Salary: £34,000 p.a.

You can find more in-depth information about the role and contract details below.

(P.S. If you're interested but would like to talk about the role or application process before applying, please call or email. We're happy to arrange a confidential, informal chat.)

Your New Role:

• Utilise our operating software to manage multiple crew schedules and bookings in a live 3-day rolling cycle
• Facilitate changes and last-minute demand for crew bookings through dynamic scheduling
• Key decision maker on bookings ensuring the highest levels of service are met
• Work alongside an experienced operations co-ordinator to book crew using the phone and the scheduling application
• Sign off crew shifts accurately to ensure a timely payroll report is ready for finance each week
• Liaise across the business to ensure the highest quality information is recorded, disseminated, and passed to crew appropriately
• Manage crew transport, vehicle movements and logistics as required
• Work closely with the Recruitment and Development Officer to:
  • Support the leadership programme, ensuring candidates are supported and given appropriate opportunity by the operations team
  • Support the mentoring programme, championing it to the crew and ensuring mentors and mentees needs are given appropriate consideration by the operations team, crew chiefs and the wider team
• Agree KPIs and targets with senior managers and deliver reports and suggestions for improvement
• Ensure reports are delivered and meetings are happening on time, every time

You are:

• An excellent verbal communicator, with superb phone manner
• Able disseminate information quickly and effectively deliver key points in written form
• Highly motivated, self-starting, and able to work independently as well collaboratively
• Effective negotiator, especially under pressure and in challenging circumstances
• Able to understand complex and changing situations and operate appropriately within them
• Experience working with a diverse team of people, able to adapt management style to get the best from people
• Able to work under intense pressure professionally and reliably
• Detail orientated but able to zoom out and see the big picture Strong team player who can own mistakes and share successes
• Good humoured, tolerant, and easy to get along with

Your Desired Experience (but not required):

• Experience in Event Crewing, Logistics and Production
• Experience managing a large remote workforce
• High tolerance of rug-pull moments and moving goal posts

Your Salary and Contract

Full-time6-month contract, with strong potentialto become permanent
£34,000 per annum

Benefits include:

• Cycle to work scheme
• Auto-enrolment into greenpension scheme
• 28 days holiday + 5 days at Christmas (including statutory holidays)

Due to the nature of the role, this is an office-based position and we can't offer hybrid options - but we are open to talking about flexibility.

Who We Are

We are Connection Crew: a Social Enterprise providing teams of talented people to solve complex production challenges - from building epic stages to crewing iconic events and more - working across a range of sectors including events, construction and TV production.

19 years in the making, with multiple awards and thousands of events under our belt, all our work drives positive change for people and planet.

Connection Crew employs 20 people in the office team (including our production arm,Stitch) and have around 200 crew on site.

Location

We're based in South Bermondsey: Units 1 & 2, St James Mews, 276 St James Road, London SE1 5JX

Accessibility

Our office is on the 1 st floor and accessed via a staircase. The warehouse and toilets are on the ground floor.

Culture and Environment

We're a friendly lot, and we enjoy socialising and having a laugh while we're at work.

Our open-plan office is full of natural light, plants, and good vibes. The kitchen sits at the heart of it all; we've been known to cook lunch for each other, and the kitchen's hosted the odd party too. The warehouse is just downstairs, so everything's close by.

There's no formal dress code, though we do have branded gear for working on site. Oh, and we're a dog-friendly space, so you might find a four-legged friend or two roaming around.

Our Mission

We are on a mission to provide opportunities for people who have been affected by homelessness or faced barriers to work, to access training, mentoring and employment in our crew. Ultimately, our goal is to help end homelessness and reduce inequality by supporting people to access work that works for them.

To do our best by people, we need to do our best by the planet too. That's why we are aiming for Net Zero by 2030, working in partnership with our clients to drive down carbon and reduce waste wherever we can.

The Application Process

Applications are submitted online via our website. We aim to respond to all applicants within one week of submission.

First interviews will be online. Second interviews and any trial shifts will be in person.

We will communicate with you by email and over the phone. If you have contact preferences, please put a note on your application, email us, or give us a call

We're happy to discuss reasonable adjustments to the process as well as the job - before you apply, or at any stage in your application. This might include, but is not limited to, alternative format documents, help submitting your application, or creating time for you to settle in before your in-person meeting.

Equality, Diversity and Inclusion

We're a friendly and inclusive bunch. We welcome applications regardless of race, religion, colour, gender identity, sexual orientation, age, disability, nationality, or any other identifying characteristic.

If you'd like to talk about reasonable adjustments or just get some more information, please get in touch.

Talk to us

If you'd like to arrange a confidential, no obligations chat about this role, please get in touch with Ben.

Ben Drinkwater