Service Advisor (Wilmslow)

About the role: Service Advisor (Wilmslow)

Start Your Next Chapter with Halliwell Jones (Wilmslow) Ltd
Looking to deliver outstanding customer service and make a meaningful impact? If this sounds like you, keep reading! We have an exciting opportunity for a motivated and people-oriented Service Advisor to join the team at Halliwell Jones (Wilmslow) Ltd-our modern flagship site, bringing together BMW and MINI showrooms, a full-service Aftersales department and a state-of-the-art Bodyshop, all under one roof to deliver a seamless experience.

If you are passionate about delivering exceptional support, building lasting relationships, and being at the heart of a fast-paced, premium environment, this role is your opportunity to thrive. We are looking for an enthusiastic, organised individual who takes pride in providing every customer with a smooth and professional service.

At Halliwell Jones, we believe that great service starts at the front desk. As a Service Advisor, you will be the trusted link between our customers and our workshop-managing bookings, providing clear and timely updates, and ensuring every interaction reflects the quality and care associated with the BMW and MINI brands.

• Time to Unwind - Enjoy 22 days' holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
• Drive the brand - Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
• Work Where People Matter - A friendly, family-run business with a supportive team culture
• Expert Training - Specialist development with BMW UK to keep your skills sharp
• Gain Accreditation - Boost your career with official BMW certification
• Grow With Us - Ongoing learning and a clear path to progression
• Enjoy Your Environment - Work in a modern, high-spec facility designed for excellence
• Security and Peace of Mind - Benefit from our Life Assurance Scheme

Your Responsibilities

• Act as the key liaison between customers and the workshop.
• Ensure a seamless and professional experience for customers bringing in vehicles for servicing, repairs, or MOTs.
• Deliver excellent customer service and manage customer expectations effectively.
• Support the workshop team in meeting operational targets.

What we're looking for

• Experience in a customer-facing role within the automotive sector (preferred).
• Strong understanding of vehicle servicing and repair processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in dealership management systems (e.g., Kerridge, CDK) and Microsoft Office.
• Full UK driving licence (preferred).
• Customer- focused with a friendly and professional manner.
• Organised and detail- oriented
• Team player with a proactive and solution- driven approach.
• Resilient and adaptable to changing priorities.

Want to grow your career and become the trusted expert customers depend on, join Halliwell Jones today!