Service Advisor (Warrington)

About the role: Service Advisor (Warrington)

Start Your Next Chapter with Halliwell Jones (Warrington) Ltd
Looking to deliver outstanding customer service and make a meaningful impact? If this sounds like you, keep reading! We have an exciting opportunity for a motivated and people-oriented Service Advisor to join the team at Halliwell Jones (Warrington) Ltd-our modern flagship site, bringing together BMW and MINI showrooms, a full-service Aftersales department and a state-of-the-art Bodyshop, all under one roof to deliver a seamless experience.

If you are passionate about delivering exceptional support, building lasting relationships, and being at the heart of a fast-paced, premium environment, this role is your opportunity to thrive. We are looking for an enthusiastic, organised individual who takes pride in providing every customer with a smooth and professional service.

At Halliwell Jones, we believe that great service starts at the front desk. As a Service Advisor, you will be the trusted link between our customers and our workshop-managing bookings, providing clear and timely updates, and ensuring every interaction reflects the quality and care associated with the BMW and MINI brands.

• Time to Unwind - Enjoy 22 days' holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
• Drive the brand - Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
• Work Where People Matter - A friendly, family-run business with a supportive team culture
• Expert Training - Specialist development with BMW UK to keep your skills sharp
• Gain Accreditation - Boost your career with official BMW certification
• Grow With Us - Ongoing learning and a clear path to progression
• Enjoy Your Environment - Work in a modern, high-spec facility designed for excellence
• Security and Peace of Mind - Benefit from our Life Assurance Scheme

Your Responsibilities

• Act as the key liaison between customers and the workshop, providing a professional and welcoming experience.
• Manage customer bookings and vehicle drop-offs for servicing, repairs, and MOTs.
• Provide clear explanations of work required, costs, and timescales, ensuring customer expectations are effectively managed.
• Keep customers informed throughout the repair and servicing process, providing regular updates where required.
• Work closely with the workshop team to ensure vehicles are completed efficiently and to a high standard.
• Identify and communicate any additional work or maintenance requirements to customers.
• Support the team in achieving customer satisfaction, productivity, and operational targets.
• Ensure all customer interactions are handled professionally and in line with BMW standards.

What we're looking for

• Experience in a customer-facing role within the automotive sector (preferred).
• Strong understanding of vehicle servicing and repair processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in dealership management systems (e.g., Kerridge, CDK) and Microsoft Office.
• Full UK driving licence (preferred).
• Customer- focused with a friendly and professional manner.
• Organised and detail-oriented.
• Team player with a proactive and solution- driven approach
• Resilient and adaptable to changing priorities

Want to grow your career and become the trusted expert customers depend on, join Halliwell Jones today!