Service Advisor High End Prestige Brand 36K OTE

• Salary: £30,000 basic per annum + realistic £36,000 OTE (Performance Bonus Structure)
• Hours: Monday to Friday 8 - 5:30pm Saturdays on a rota
• Perks: 33 days holiday (including bank holidays), industry-leading family leave pay, discounted car schemes, high street & gym discounts, cycle-to-work scheme, company pension, paid volunteer day, free secure on-site parking
• Training & Development: Full training provided through dedicated in-house Learning & Development teams and official manufacturer-backed courses
• Workload: Vehicle servicing consulting, workshop control liaison, customer updates, advice on products/services, and delivering exceptional front-of-house care

We are an award-winning, premier luxury automotive group operating in the West London area. Famous for representing top prestige vehicle brands across the UK, our customer service and workshop operations run with a zero-corporate-pressure culture and an 89% colleague satisfaction rate. We pride ourselves on high staff retention, modern facilities, and supporting every team member to reach their full potential.

Seeking a motivated Service Advisor / Automotive Customer Liaison to join our busy West London dealership team. You will act as the vital link between our luxury vehicle customers and the workshop team-informing and consulting on vehicle servicing, keeping customers updated at every stage, and giving expert advice on products and services.

• No direct automotive experience necessary-a strong willingness to learn and progress is what matters most!
• Background in customer service, retail, or hospitality is highly beneficial.
• Strong organizational, administrative, and attention-to-detail skills.
• Ability to build genuine rapport and communicate effectively in a fast-paced environment.
• Working knowledge of Kerridge/DMS systems is advantageous, but full training is provided.

• Base: Brentford (Free secure on-site parking)
• Road Links: Strategic position directly served by major West London routes (A40, A4, M4, and M25), offering quick commutes across Greater London and the Home Counties.
• Public Transport: Excellent connections via nearby London Underground and TfL Overground stations, as well as extensive local bus routes.
• Commutable From: Brentford, Chiswick, Ealing, Hounslow, Richmond, Hammersmith, and Shepherd's Bush.