Service Advisor
Posted 10 hours 45 minutes ago by Shorterm Group
Role:
Service / Parts Advisor
Contract:
Perm
Hours:
Days
Salary:
£35,000 (DoE)
Location:
Aylesford, Kent
What's in it for you?
Permanent role within a well known, global construction plant manufacturer
Excellent Pension
Excellent salary and working culture
A modern, clean working environment
Client Summary:
A well known, leading manufacturer of Heavy Plant and Compaction Machinery for use on soil, asphalt and refuse. Including, Asphalt Rollers, Single Drum Rollers, Pavers, Feeders, Planers and Stabilisers.
Position Summary:
Manage and coordinate all service and parts activities for National Accounts, ensuring KPIs set out in service agreements are being met.
Provide regular communication and updates.
Provide support for the Service and Parts Team.
Main Duties:
Response to incoming messages (phone, emails) within time limits set out in SLAs
Coordinate solutions with Service Controller and 3rd party suppliers
Provide regular updates during the machine down scenario
Ensure all documentation is provided in line with SLAs
Monitor parts spent and work with Parts Manager on increasing parts penetration
Monitor and manage Service Contracts
Log quality and technical issues on Internal Ticketing System
Provide regular reports on machine downtime, turnaround times, failure types to Service and Solutions Manager
Attend regular review meetings
Requirements:
Experience as a Service or Parts Advisor, Service Administrator, Service Controller or similar role in plant, agriculture or commercial vehicles with basic technical understanding
Excellent communication, telephone and negotiation skills Microsoft Office (Excel, Outlook, Teams)
SAP Experience preferred but not essential
Interested?
Please send your CV to .