Service Advisor

We are seeking a dedicated motorcycle Service Advisor on behalf of our client, a franchise-approved motorcycle dealership based in Abingdon. The motorcycle Service Advisor role offers a dynamic opportunity to work with renowned motorcycle brands within a reputable dealership environment. As a motorcycle Service Advisor, you will be the face of the aftersales team, delivering exceptional customer service and supporting the dealership's growth.

• - Negotiable starting salary with performance bonuses, producing on-target earnings of approximately £33,000 per annum
• - 40-hour working week, Monday to Friday
• - Enhanced holiday entitlement and bank holiday enhancements
• - Access to an online rewards platform offering discounts across multiple retailers
• - Staff purchase discounts on bikes, parts, servicing, and motorcycle clothing
• - Full manufacturer-approved training
• - Additional company benefits including life assurance, shared parental leave, and entry into dealership competitions
• - Rare opportunity to work with iconic motorcycle brands

Duties of a Service Advisor:

• - Promote and endorse the dealership's aftersales services to customers
• - Provide expert advice and assistance on motorcycle maintenance, repairs, and merchandise
• - Manage customer walk-ins professionally, ensuring high standards of service and satisfaction
• - Process payments, invoices, and warranty claims efficiently
• - Maintain accurate stock levels, ensuring parts are correctly stored, pre-picked, and ready for workshop jobs
• - Support the sale of motorcycle clothing, accessories, and merchandise
• - Build strong customer relationships, encouraging repeat business and referrals
• - Collaborate with the Service Manager and team to meet and exceed targets and performance standards

Requirements of a Service Advisor:

• - Proven experience in customer service, ideally within the automotive or motorcycle industry
• - Strong organisational skills and a focus on achieving performance targets
• - Excellent communication and interpersonal skills
• - Passion for motorcycles, with knowledge of high-end brands preferred
• - A valid UK motorcycle licence with minimal points is highly desirable but not essential if you have a strong passion for motorcycles
• - Ability to work as part of a team and handle multiple customer needs simultaneously

This is an excellent opportunity for a motivated motorcycle Service Advisor to develop their career within a well-established dealership. Our client values commitment and professionalism, offering an environment that supports career growth and awards your efforts.