Service Advisor

Posted 5 hours 24 minutes ago by Sandicliffe Motor Group

Permanent
Full Time
Other
Nottinghamshire, Nottingham, United Kingdom, NG1 1
Job Description
Service Advisor

Sandicliffe is looking for a Service Advisor to join our award winning Nottingham FordStore team. With more than 75 years of automotive experience, we offer a supportive environment, manufacturer training and clear opportunities for career progression.

About the Role

As a Service Advisor, you will be the main contact for customers throughout their vehicle service and repair journey. You will coordinate bookings, communicate with the workshop and parts teams, and ensure every customer receives a high quality experience.

Key Responsibilities
  • Booking service and repair work
  • Keeping customers updated and advising on additional work
  • Organising loan vehicles
  • Processing invoices and warranty claims
  • Managing payments in line with company procedures
  • Working towards hours sold targets and maintaining WIP
  • Updating customer records using Kerridge and Dialog
  • Making follow up calls and converting enquiries into bookings
What We Are Looking For
  • Customer focused with strong communication skills
  • Organised and confident working in a fast paced environment
  • Computer literate with good attention to detail
  • Experience in a dealership or Service Advisor role is preferred
  • Full UK driving licence is desirable
Why Join Sandicliffe
  • Competitive salary and bonus potential
  • Discounts on vehicles, servicing and parts
  • Eyecare and wellbeing support
  • Cycle to Work Scheme
  • Long service rewards and colleague recognition
  • Ongoing training and development
Working Hours

Monday to Friday between 7.30 am and 6.00 pm with a typical 8.00 am start and a one hour lunch break Alternate Saturdays from 8.00 am to 1.00 pm

How to Apply

If you are ready to develop your automotive career with a trusted and established dealership group, apply today with your CV. We will contact you for a confidential conversation.

Location:Nottingham FordStore

Contract Type:Full Time, Permanent

Salary:£30,845.13 basic plus up to £6,000 bonus + Company Benefits

Please note:During the recruitment process we may screen social media platforms; any screening will be proportionate to the role and minimum information will be collected and handled in line with GDPR/Data Protection