Service Advisor - Renault, Cambridge
Posted 5 days 9 hours ago by John Banks Group
Automotive Service Advisor - Renault, Dacia and Alpine
Location: Cambridge
Hours: Full-time, Monday-Friday, 8:00am-5:30pm (1 hour lunch)
Holiday: 22 days + bank holidays, rising to 26 with length of service
For over 50 years, John Banks Group has been delivering outstanding customer service across Bury St Edmunds, Ipswich, Cambridge, and Colchester. Representing 10 of the most trusted brands in the industry, we offer a wide selection of new and used vehicles alongside expert aftersales care.
As we continue to grow, we're looking for a passionate and experienced Automotive Service Advisor / Receptionist to join our Cambridge team and be a key part of our customer-focused service experience.
What You'll Be Doing:- Welcoming customers in a friendly, professional manner
- Managing service appointments and workshop scheduling
- Providing clear and accurate service quotes and estimates
- Communicating effectively with technicians to track progress
- Recommending additional services where appropriate
- Following up with customers post-service to ensure satisfaction
- Keeping all service records accurate and up-to-date
- Previous experience in a similar role, ideally in a dealership setting
- Excellent customer service and communication skills
- Strong organisational and time management abilities
- Confidence using IT systems and learning new software
- A collaborative, team-first attitude
- Knowledge of vehicle systems and automotive terminology (preferred)
- At least two years' Service Advisor Experience
- Discounts
- Cycle to Work scheme
- financial advice and support
- Salary Sacrifice
- PPE provided
- Auto Enrolment Pension
We're an Equal Opportunities Employer