Service Advisor - Oxford
Posted 1 day 2 hours ago by Brayleys Cars Limited
We are seeking a Customer focused Service Advisor to join Brayleys Cars Limited's KIA dealership in Oxford. It's a fast paced environment where you will be part of the team reporting to the Aftersales Manager. You'll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You'll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.
Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIRMENT FOR WEEKEND WORKING.
In addition to this fantastic benefit we are able to offer the following comprehensive benefits
- Weekends off to spend time with your family, friends and loved ones
- An un capped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards.
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.
- Group Contributory pension scheme
- Career development opportunities and career progression
- In house and manufacturer training
- Enhanced maternity leave after a qualifying period
- Independently certified as a Great Place to Work
With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our workshop technicians?
As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance
- Meet team and individual sales targets by through sales of added value products such as continuing maintenance plans.
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.
- Adhere to Brayleys and industry regulations
If I've never worked as a service advisor before, what sort of back ground would make me a great in this role?
This is a question we are asked many times. A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding.
All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us.
If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street.
- Influencing skills with the ability and confidence to convert enquiries to sales
- Excellent customer management skills to build long lasting relationships
- Professionalism, with a commitment to adhering to process and procedure
- Someone who can demonstrate the Brayleys Company Principalto treat every visitor to Brayleys Cars as a welcome guest in our home.
Brayleys Cars Limited is a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. We are one of the region's largest privately owned car dealer groups. We represent Honda, KIA, Mazda, Nissan, Renault, Dacia and Suzuki across London, The Thames Valley, The Home Counties, The West Midlands and the Greater Manchester area through our 31 dealerships.