Service Administrator

Job Reference: HCC624408 Salary Range: £27,780 - £30,564 per annum Contract Type: Permanent Closing Date: 9 July 2026

The Role:

Join Hampshire's Inclusion Support Service as a Service Administrator and become part of a dedicated, friendly, and passionate team working to improve the lives of vulnerable children and young people. You will support the School Attendance Support Team as the first point of contact for attendance queries from schools, parents and partner agencies, while managing casework and maintaining accurate records. The role requires strong data capability, including producing, analysing and interpreting statistics and reports to support effective decision-making and identify trends.

What you'll be doing:

• Act as the first point of contact for attendance enquiries, managing phone and inbox queries from schools, parents and partner agencies
• Maintain accurate records, including tracking enquiries, updating databases, and recording case notes on Capita One
• Support service delivery by arranging meetings, producing data reports, and contributing to casework and cross-team working

What we're looking for:

• A strong understanding of the importance of school attendance and its impact on outcomes for children and young people
• A highly organised and proactive individual, confident working with data and managing a varied workload
• Excellent communication skills and the ability to build positive relationships with a wide range of stakeholders in a fast-paced environment

Benefits:

• Make a meaningful impact on children's lives by ensuring they receive the education they deserve.
• Work with a dedicated and passionate team committed to safeguarding and supporting children.
• Receive an extensive induction period designed to set you up for success, along with a wealth of opportunities for professional development and career progression.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more informationhere.

Travel Requirements:

You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.