Service / Warranty Administrator
Posted 5 hours 9 minutes ago by Esplanade, Ltd.
Permanent
Full Time
Other
Isle of Wight, Cowes, United Kingdom, PO317
Job Description
Location: Van Mossel Esplanade, Cowes, Isle of Wight
Job Type: Permanent, full time
We are looking for a Service / Warranty Administrator to join our Multi-franchise dealership in Cowes, on the Isle of Wight.
In this role, you'll support our service team by managing service administration, processing warranty claims, liaising with manufacturers, and ensuring all documentation is completed to the highest standard across brands including Volvo, Volkswagen, Mercedes, Skoda, SEAT, Cupra and Smart.
Responsibilities- Preparation of Service customer job packs for the next day's bookings
- Filing of Service department job packs and invoicing
- Submit accurate warranty and goodwill claims on a daily and weekly basis.
- Monitor daily and weekly reports
- Administer warranty policy in the best interest of Van Mossel Esplanade, the manufacturer and the customer aiming for profitability and efficiency
- Maintain records of warranty submissions and customer contributions towards goodwill claims
- Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period of time, are labelled and made available to manufacture on request.
- Hours: Monday to Friday either 8:00am-5:00pm or 8:30am-5:30pm (flexible to the individual) / 40 hour contract
- Basic salary: £26,500 with OTE £30,000 per annum
- Prior experience within the automotive industry is beneficial
- Hard working and self motivated with a passion for delivering high quality results
- Friendly, professional, and courteous demeanour
- Outstanding organisational skills with attention to detail
- Ability to use own initiative and multi task
- Full UK driving licence
- A competitive remuneration package
- A vibrant and professional working environment
- Comprehensive and continuous brand training
- Contributed Company pension scheme
- Discount scheme offering online discounts at various stores, restaurants and gyms
- 30 days annual leave, including bank holidays