Senior Workday HCM & Absence SME - Change & Enablement

• Act as the Subject Matter Expert (SME) for Workday HCM and Absence modules.
• Maintain, enhance, and manage change requests and upgrades across these modules.
• Deliver the Workday Support Team's solutions, working closely with key stakeholders to agree and deliver a continuous improvement plan.
• Develop and maintain the roadmap for HCM and Absence adoption and future enhancements.
• Support business units as a critical enabler to maximise automation and reduce off-system processes.
• Identify opportunities to simplify, improve, or redesign processes to enhance user experience.
• Own communications for the HCM and Absence workstreams.
• Gather and act on feedback from end users across the business.
• Host and facilitate workshops and demonstrations (virtual and in-person) to showcase best practice and "what good looks like."
• Assess change impacts in line with the established governance model to reduce risk and identify improvement opportunities.
• Manage or oversee testing for new functionality, upgrades, and releases.
• Actively support issue resolution, managing escalations, tracking tickets, and working to agreed SLAs.
• Configure and maintain reports relating to HCM and Absence.
• Support training activities and materials, including: User guides FAQs Recorded demonstrations SharePoint content.

Requirements

• Strong experience with core HR processes and their interaction with payroll and external systems (e.g. time recording, recruitment).
• Proven experience working with stakeholders at all levels of the organisation.
• Experience in multi-national organisations.
• Experience supporting multi-business implementations.
• Understanding of sales, divestitures, and their impact on Workday.
• Experience working in areas of high innovation, configuration, and consulting within Workday.
• Workday Pro certification in HCM and/or Absence (attained or working towards).

ATS Optimization Keywords
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Hard Skills

• Workday HCM
• Workday Absence
• process improvement
• change management
• report configuration
• issue resolution
• testing management
• automation
• stakeholder engagement
• user experience enhancement

Soft Skills

• communication
• facilitation
• workshop hosting
• feedback gathering
• collaboration
• problem-solving
• critical thinking
• organizational skills
• training support
• continuous improvement

Certifications & Qualifications

• Workday Pro certification in HCM
• Workday Pro certification in Absence