Senior WFM Analyst - Hybrid Data Forecasting

Bromford Flagship LiveWest (BFL) is seeking a Senior WFM Analyst to shape and continuously improve workforce management for our Customer Service Centre. You'll forecast demand, schedule talent and provide data-driven insights to support operational decisions.

You will work with Genesys Cloud WFM to monitor performance, analyze trends and drive improvements, ensuring the right people with the right skills are available when needed.