Senior UX Researcher

Who we are:

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

What we stand for:

It's simple we want to help people confidently take control of their financial future, for interactive investor to go from strength to strength and be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate and encouraged to fight for what we believe is right for our customers, our teams, ourselves and interactive investor.

Purpose of the role:

As a Senior User Experience Researcher, you will be primarily responsible for leading, designing and conducting research using a variety of qualitative and quantitative methods to further improve our understanding of both current and prospective users in order to create simple, intuitive but high-performance user experiences.

You will work in a team alongside other UX professionals, who are leading the user-centric product transformation of a previously traditional financial services business. It is an exciting role that will make a real difference within an industry that is ripe for better design thinking and a user-centered focus.

Day to day, you'll be working alongside UX Designers, UX Copywriters, UX Researchers, Analysts, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers and stakeholders across the business.

Your research insights will need to inform, influence and support cross functional teams in their quest to understand more about our users, which in turn will be used to generate ideas and highlight opportunities for our roadmaps that will help champion user driven decisions and improve the user experience.

Key Responsibilities:

• Embed user research into our discovery and product development process working with Research, Onsite Analytics and the Product Owners and Product Managers
• Deliver both in-house and 3rd party research, including set up, recruitment, moderation, data collection, analysis and debrief.
• Design and facilitate workshops
• Conduct primary and secondary user research
• Conduct and evaluate quantitative and qualitative research
• Perform market and ethnographic research
• Perform usability studies with users
• Work closely with cross-functional teams to identify, prioritise and evaluate research topics
• Plan and implement user research strategies and methodologies
• Advocate research findings to diverse audiences through written and oral presentations.
• Ability to ask and answer questions, gather, analyse and synthesise data
• Use a diverse set of UX research tools
• Provide support, guidance and coaching to designers, researchers, copy writers, product managers and UX & UI to up-skill them, and embed a user-first mindset
• Drive accessibility within the UX Research team
• Implement research insights across the organization
• Ability to adapt to a changing environment

Skills & Experience Required:

• Mentoring skills
• Understand qualitative research methods
• Understand quantitative research methods
• User Research Methodologies
• User interviews
• Usability Testing
• Diary studies
• Competitor Research
• Great communication skills
• A can-do, proactive attitude
• Ability to see patterns in research to help aid the designers
• Meticulous sense of detail and the ability to seek out simple solutions to complex challenges
• Report writing
• Ability to recruit users
• Confidence speaking with stakeholders
• Resilience

Personal attributes:

Straight talking Moving with speed Owning the outcome

• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed - delivering faster and better
• Decisive and take ownership of outcomes
• Not afraid to challenge and be open to challenges