Senior UX Designer

Senior UX Designer

134495

Job Summary

Zurich Life Assurance is looking for a Senior UX Designer to work within our award-winning Digital Marketing Team. This role will report directly into the Head of Digital & Customer Marketing and the successful candidate will have a background in design and digital marketing with a good knowledge of the latest trends in those areas.

This role may be available part-time or full-time. We want the best people for our roles and recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As a UX Designer, your main responsibilities will include, but not limited to, the following:

• Working closely with business analysts, product specialists, developers, marketers, and other relevant stakeholders to advocate for user needs and assist with design of digital assets
• Run workshops to identify user needs, develop personas, create customer journey maps and user flows
• Create designs and prototypes of tools, forms, webpages and other digital assets across Zurich Life platforms including the public website and customer portal
• Articulate comprehensive design requirements and annotations for developers
• Implement the Zurich Design System across all designs and prototypes
• Co ordinate design reviews with team members and management stakeholders
• Work directly with development teams to support delivery end to end with accountability for the quality assurance (QA) of the end product.
• Stay on top of the latest digital and UX trends to ensure best in class user experiences
• Champion UX best practice across the company, including raising awareness and educating key stakeholders
• Execute designs using the CMS, specifically Sitecore
• Proactively contribute to relevant digital projects and campaigns by offering input, providing feedback, and sharing ideas about the user experience
• Manage, analyse and report website performance insights using Google Analytics 4 (GA4), providing regular, actionable updates and recommendations to the Digital team.
• Manage relations with external UX agencies and interface on behalf of the business
• Manage TNPS website feedback surveys and run quarterly workshops to share key insights and trends
• Help establish Salesforce Marketing Cloud, including setting up processes and campaign

Your Skills and Experience

As a UX Designer, your skills and qualifications will include:

• Degree or qualification in UX, UI, design, marketing or similar
• 4-5 years' experience in a similar UX role
• Understanding of marketing and communications disciplines
• Experience using UX tools including Figma, Sketch, Illustrator, InVision, Balsamiq, Adobe XD
• Experience creating wireframes, prototypes, and user flows and journeys
• Experience owning or understanding end to end digital journeys
• Ability to think strategically about the importance of user experience and interface design
• Experience working closely with developers, product owners, and senior stakeholders
• Experience with a content management system (CMS), preferably Sitecore
• Experience with Confluence and Jira
• Experience using GA4 for website reporting and analytics
• Knowledge of marketing applications is desirable including Salesforce Marketing Cloud, Marketo, Medallia
• Excellent written and verbal communication skills
• Excellent attention to detail and communication skills
• Comprehend complex business requirements and user stories
• Relevant degree in a related discipline such as web development, visual communications, business analysis, interaction design

Additional Information

Primary work location is Blackrock. Position is Dublin based but occasional travel may be required to other Zurich locations.

This role is hybrid, requiring 2-3 days in the office per week.