Senior Transformation Project Manager

The purpose of this role is to manage and lead a Workflow Orchestration project, with a key focus people, process, technology adoption and optimising ways of working to enhance our client's journey and our employee experience.

We are looking for an experience and dynamic individual to work with our teams to enhance our service delivery offering, working closely with other members of the Transformation team, particularly people change management, and technology to maximise success of delivery, adoption and realisation of benefits. The ideal candidate has a strong background in business transformation project management, process management, technical tool implementation and people leadership with a passion for driving operational excellence through orchestration technologies. This role will work with a Technology Project Manager which will be a role within the overall project to coordinate internal technology.

This role provides the opportunity to play a pivotal role in delivering a new operating model and input to broader transformation to support the Aztec's growth ambitions.

Key responsibilities:

• Directly manage a large-scale complex project to implement a workflow orchestration tool that enables the automation and orchestration of end-to-end business processes and effectively integrates with existing processes and platforms.
• Project Planning and Execution: Develop and implement project/programme plans, including scope, schedule, budget, and resource allocation. Ensure successful execution of projects from initiation to adoption.
• Workflow and Process Optimisation: Collaborate with teams to design orchestrated workflows that integrate across systems and teams. Support the organisation to establish standards and best practices for workflow orchestration usage.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams. Ensure clear communication and alignment of project/programme objectives.
• Risk Management: Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the programme lifecycle to ensure successful delivery and escalate as appropriate to the Portfolio Risk Lead.
• Demonstrate passion for continuously improving the customer experience by working with project teams to ensure effective adoption of projects, ensuring new processes and tools are understood and perform on-going assessment against success criteria.
• Maintain and assist in the development and approval of budgets for the business cases of new projects, also providing ongoing management of the budgets within a project.
• Provide progress reports to the Steering Committees, Project Sponsors and key stakeholders on the project status, issues, risks, budgets, resource and change management plans.
• Develop project specifications, agree project plan baseline including scope, key activities, deliverables, resource requirements, milestones, and deadlines. Utilise project plans and schedules to monitor all activities.
• Manage relationships amongst stakeholders by building confidence and trust with clear professional communications and assured expectation management.
• Record information accurately and consistently using appropriate systems and provide and communicate timely information to relevant parties.
• Performance Monitoring: Establish and track key performance indicators (KPIs) to measure project/ programme success and realisation of benefits. Conduct regular reviews and provide status updates to senior management.
• Change Management: Work closely with the Change Management Lead to ensure that change management activity is proportionate with the change impacts and plans are incorporated within wider plans
• Quality Assurance: Ensure that all deliverables meet the required quality standards. Implement best practices and continuous improvement initiatives to enhance programme outcomes.
• Strategic Alignment: Align programme objectives with organisational goals and strategies. Ensure that programmes contribute to the overall mission and vision of the organization.
• Documentation and Reporting: Maintain comprehensive programme documentation, including reports, plans, and records. Provide regular updates to senior management and stakeholders.

Skills, knowledge, expertise:

• 7+ years of /programme/project/change management experience in a large size company with a proven record of successful project delivery working cross-functionally with tech and non-tech teams.
• Proven experience of successfully managing large complex projects particularly implementing workflow orchestration tools or similar projects in the area of AI or automation.
• Ability to lead a project team from within the office or remotely both from a delivery focus and from a people leadership focus.
• Demonstrable capability to manage projects and programmes from initiation through to successful completion and benefit realisation. Using a variety of methods (waterfall, agile and hybrid).
• Experience in the Financial Services industry is advantageous.
• People Leadership: able to inspire individuals and create empowered teams with strong ethos and drive. By constantly driving purpose and meaning to individuals on their contribution to the Big Picture.
• Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational.
• Influencing and relationships: proactively builds productive and open and trusting relationships with internal and external partners; presents robust and convincing arguments in the face of challenge while remaining respectful of others' views; negotiates effectively to agree realistic outcomes.
• Planning and Organising: plans, schedules, prioritises, and allocates work effectively; delivers to multiple and challenging deadlines; organised and disciplined but able to cope with ambiguity; monitors progress against plans using project management techniques or other recognised methods such as Agile/Waterfall/Hybrid.
• Continuous improvement: identifies opportunities for continuous improvement; shows demonstrates enthusiasm and willingness. Creates momentum and excitement around initiatives and new approaches.
• Delivering results: remains calm, effective, and positive even when under pressure; takes ownership for delivering outcomes and is highlight pragmatic and action orientated.
• Initiative and problem solving: identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk.
• Change Management & Adoption: ability to focus on the human side of change by building and delivery change management strategies and plans to increase adoption and the success of the acceptance of benefits.

We will provide the training, both in house for relevant technical knowledge and professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great be with people, as close working relationships between our colleagues and clients is at the heart of what we do. Travel may be required.