Senior TechOps Engineer

Key Responsibilities

• Lead onsite and remote IT support during the go live period of the warehouse opening.
• Oversee and maintain Windows, Active Directory, and Azure AD environments, ensuring security best practices are followed.
• Manage device setup, patching, and software deployment using SCCM, InTune, and Auto Patch.
• Respond rapidly to incidents and service requests, prioritising security and operational continuity.
• Monitor and remediate security vulnerabilities, working closely with security operations teams.
• Document IT infrastructure, changes, incident resolutions, and security actions.
• Collaborate with warehouse staff, the wider IT and security teams, and vendors to resolve technical and security issues.
• Support business continuity and disaster recovery testing for warehouse systems.
• Automate operational and security tasks using PowerShell scripts.
• Participate in security incident response and contribute to continuous improvement of security posture.

Required Skills & Experience

• Extensive experience supporting and securing Microsoft Windows, Active Directory, and Azure AD environments.
• Strong background in patch management, device compliance (SCCM, InTune), and endpoint security.
• Demonstrated experience in IT security operations, including vulnerability management and incident response.
• Excellent troubleshooting, problem solving, and analytical skills in high pressure environments.
• Effective communicator, able to work collaboratively with technical, non technical, and security stakeholders.
• Experience with warehouse, logistics, or large scale operational IT environments is a plus.
• Advanced PowerShell scripting ability.
• Experience with security tools such as Qualys, Defender, or similar platforms.

Qualifications

• Minimum 5 years' experience in a senior IT operations/support or security operations role.
• Degree or diploma in Computer Science, Information Systems, Cybersecurity, or related field.
• Relevant Microsoft and/or security certifications are an advantage.